But sometimes even e-mail isn't fast enough. You might not know if a person you want to e-mail is online at that moment. Also, if you're e-mailing back and forth with someone, you usually have to click through a few steps. This is why instant messaging (IM) has become so popular.
With IM, you can keep a list of people you interact with. You can IM with anyone on your buddy list or contact list as long as that person is online. You type messages to each other into a small window that shows up on both of your screens.
Most IM programs provide these features:
- Instant messages - Send notes back and forth with a friend who is online

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